Outage in SchoolAI

Friday data missing

Resolved Minor

March 10, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

After completing database maintenance on Saturday morning, we discovered that our live web application was missing some data that was created and/or updated on Friday. This is affecting a subset of our users and organizations. This data has not been lost. We are working to restore this data.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/11/2025 12:48AM

All missing objects have been restored. We are continuing to investigate any updates to data that did not persist and will continue to resolve issues.

INVESTIGATING 11 months ago - at 03/10/2025 09:27PM

We have restored missing users, organizations, documents and additional data. We are continuing to work to restore the remaining data.

INVESTIGATING 11 months ago - at 03/10/2025 09:24PM

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