Outage in SchoolMint
SchoolMint Hero Access Issues
Resolved MajorIncident Report
We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance.
Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.
Components affected
SchoolMint HeroTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/04/2026 07:16PM
This incident has been resolved.
MONITORING
2 months ago - at 02/04/2026 04:48PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 months ago - at 02/04/2026 04:26PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 months ago - at 02/04/2026 04:12PM
We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance.
Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.
Latest SchoolMint outages
Student Merge Feature Temporarily Disabled - about 2 months ago
SchoolMint Hero Slowness - 6 months ago
Lottery lists not displaying accurately - about 2 years ago
SmartChoice Degraded performance - about 2 years ago
Degradation of Service - over 2 years ago
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