Outage in SchoolMint

SchoolMint Hero Access Issues

Resolved Major

February 04, 2026 - Started 6 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.

Components affected

SchoolMint Hero

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/04/2026 07:16PM

This incident has been resolved.

MONITORING 6 days ago - at 02/04/2026 04:48PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 02/04/2026 04:26PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 02/04/2026 04:12PM

We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance.

Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.

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