Outage in SchoolMint

Student Merge Feature Temporarily Disabled

Minor

February 26, 2026 - Started 5 days ago
Official incident page

Incident Report

We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.

Components affected

SchoolMint Family Portal SchoolMint Admin Portal SchoolMint Sync Service

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Latest Updates ( sorted recent to last )

IDENTIFIED 4 days ago - at 02/27/2026 06:07PM

The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.

INVESTIGATING 5 days ago - at 02/26/2026 06:42PM

We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly.
Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.

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