Outage in Scout

Ingest delays and UI latency

Resolved Major
July 31, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are working to address high load on database instances. We are still receiving data as normal.
Components affected
Scout Application Monitoring

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/31/2025 10:49PM

This incident has been resolved.

MONITORING 3 months ago - at 07/31/2025 09:05PM

We have made some changes to mitigate the situation. Metrics for affected customers are recovering.

IDENTIFIED 3 months ago - at 07/31/2025 07:55PM

A portion of customers are seeing UI unavailability and slow metric ingest times. We are still working towards a sustainable solution.

IDENTIFIED 3 months ago - at 07/31/2025 06:05PM

We are working to address high load on database instances. We are still receiving data as normal.

Latest Scout outages

Ingest Delays - about 2 months ago
Ingest delays, UI latency - 2 months ago
Database maintenance - 4 months ago

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