Outage in Scrive

SMS delivery issues

Resolved Minor
September 18, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing delays with SMS delivery. Our team is investigating the cause of the delays. Users using invitation and confirmation method SMS may be affected. We apologize for any inconvenience. Meanwhile, a workaround is to use an alternative delivery method (E-mail/Invitation method link/In-person meeting). Updates will follow in a timely manner.
Components affected
Scrive SMS OTP Scrive SMS delivery
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/18/2024 02:14PM

This incident has been resolved.

MONITORING 3 months ago - at 09/18/2024 01:31PM

Update from SMS-provider:
"The error has been fixed and the APIs are working again, We are monitoring extra in the next few hours to ensure functionality."

INVESTIGATING 3 months ago - at 09/18/2024 11:43AM

Latest update from our SMS provider: "The disturbance is still ongoing. Troubleshooting is in progress at the highest priority. Information will be provided next time at 3 pm."

INVESTIGATING 3 months ago - at 09/18/2024 09:44AM

Update: Our SMS services are currently operational but experiencing degraded performance. We are still working to restore full functionality as soon as possible.
Thank you for your understanding.

INVESTIGATING 3 months ago - at 09/18/2024 08:50AM

Update from SMS-provider:
"We currently have an outage on our APIs. Calls to the APIs do not always arrive and response times are longer than normal. Troubleshooting in progress."

INVESTIGATING 3 months ago - at 09/18/2024 08:14AM

We are currently experiencing delays with SMS delivery. Our team is investigating the cause of the delays.

Users using invitation and confirmation method SMS may be affected. We apologize for any inconvenience.

Meanwhile, a workaround is to use an alternative delivery method (E-mail/Invitation method link/In-person meeting).

Updates will follow in a timely manner.

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