Outage in Scrive

eSign Document Sealing

Resolved Minor
January 16, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of an issue causing some eSign documents to take longer than usual to seal. The issue is being investigated. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Scrive KSI
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/16/2025 03:52PM

The incident has been resolved, and all delayed documents have been successfully sealed.

MONITORING about 2 months ago - at 01/16/2025 03:10PM

A fix has been implemented, and we are monitoring the situation.
Please rest assured that documents remain unaffected, and any delayed documents will now be processed and sealed as expected before long.
If you are still experiencing any issues after 24 hours have pasted, please contact Scrive Support.

INVESTIGATING about 2 months ago - at 01/16/2025 01:38PM

We are aware of an issue causing some eSign documents to take longer than usual to seal.
The issue is being investigated.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

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