Outage in Scrive

E-mail delivery issues

Resolved Minor
March 17, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing delays with E-mail delivery. Our team is currently investigating the cause of the delays. Users using invitation and confirmation method E-mail may be affected. We apologize for any inconvenience. Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting). Updates will follow in a timely manner.
Components affected
Scrive Email delivery
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/17/2025 03:58PM

Our supplier have identified the cause of the issue and it has now been resolved. We are sorry if this caused any inconvenience for you.
In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com.

MONITORING about 1 month ago - at 03/17/2025 03:02PM

We’re still experiencing degraded performance with our email services. Our supplier is currently working to restore normal performance levels. We apologise for any inconvenience.

Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting).

Updates will follow when information is available.

IDENTIFIED about 1 month ago - at 03/17/2025 02:24PM

Latest update from our E-mail provider: "We are continuing to work on a fix for this issue."

Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting).

IDENTIFIED about 1 month ago - at 03/17/2025 11:58AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/17/2025 09:36AM

We are currently experiencing delays with E-mail delivery. Our team is currently investigating the cause of the delays.

Users using invitation and confirmation method E-mail may be affected. We apologize for any inconvenience.

Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting).

Updates will follow in a timely manner.

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