Outage in Scrive

SMS delivery issues

Resolved Minor
October 31, 2025 - Started 2 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently experiencing delays with SMS delivery. Our team is investigating the cause of the delays. Users using invitation and confirmation method SMS may be affected. We apologize for any inconvenience. Meanwhile, a workaround is to use an alternative delivery method (E-mail/Invitation method link/In-person meeting). Updates will follow in a timely manner.
Components affected
Scrive SMS OTP

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/01/2025 11:29AM

This incident has been resolved.

INVESTIGATING 2 months ago - at 10/31/2025 03:36PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 10/31/2025 03:26PM

We are currently experiencing delays with SMS delivery. Our team is investigating the cause of the delays.

Users using invitation and confirmation method SMS may be affected. We apologize for any inconvenience.

Meanwhile, a workaround is to use an alternative delivery method (E-mail/Invitation method link/In-person meeting).

Updates will follow in a timely manner.

Latest Scrive outages

eID Issue: Scrive QES - 27 days ago
Third-party eID Issue: Onfido - about 1 month ago
HelpDesk - Degraded performance - about 1 month ago

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