Outage in Scrive

Issues with KSI sealing

Resolved Major
November 18, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have received information that our KSI sealing is currently experiencing issues, we are investigating this issue. Users might experience delays with receiving the signed and sealed document even after all parties have signed documents - as soon as the issue is resolved, any potential documents that haven't been sealed will start to be sent out again. Updates will follow in a timely manner.
Components affected
Scrive KSI

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 03:08PM

Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com

MONITORING about 2 months ago - at 11/18/2025 12:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 11/18/2025 12:04PM

We have received information that our KSI sealing is currently experiencing issues, we are investigating this issue.

Users might experience delays with receiving the signed and sealed document even after all parties have signed documents - as soon as the issue is resolved, any potential documents that haven't been sealed will start to be sent out again.

Updates will follow in a timely manner.

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