Outage in Scrive

HelpDesk - Degraded performance

Resolved Minor
December 05, 2025 - Started about 1 month ago - Lasted 42 minutes
Official incident page

Incident Report

We are currently experiencing a degraded performance issue affecting our Helpdesk. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information.
Components affected
Scrive Email and chat

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/05/2025 09:41AM

This incident has been resolved.

MONITORING about 1 month ago - at 12/05/2025 09:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 12/05/2025 09:01AM

We are currently experiencing a degraded performance issue affecting our Helpdesk. Our service provider is actively working to restore normal functionality as soon as possible.

We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information.

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eID hub - degraded performance - about 2 months ago

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