Outage in Scrive

Issue with Document Sealing - PAdES

Resolved Major

March 20, 2026 - Started about 1 month ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the sealing process of eSign documents. Our engineering team is working on a resolution with high priority.

Components affected

Scrive PAdES

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/20/2026 05:45PM

This incident has been resolved. Please note that session times have been temporarily limited to 10 minutes as part of the deployed hotfix. Our team is actively working on a permanent solution, and normal session times will be restored as soon as possible.

IDENTIFIED about 1 month ago - at 03/20/2026 03:30PM

We have now identified the cause of the issue and applied a fix for our eID Scrive QES. If you're still experiencing problems, please reach out to our support: support@scrive.com

We are still investigating the sealing process. Our engineering team is working on a resolution with high priority.
Updates will follow.

INVESTIGATING about 1 month ago - at 03/20/2026 12:45PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/20/2026 12:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/20/2026 09:45AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/20/2026 09:05AM

We are currently investigating an issue affecting the sealing process of eSign documents. Our engineering team is working on a resolution with high priority.

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