Outage in Search.io

Partial outage of Search API in our AU region

Resolved Major

May 31, 2021 - Started over 4 years ago - Lasted less than a minute
Official incident page

Incident Report

Between 31/05/2021 9:58AM AEST to 31/05/2021 10:24AM, customers running in one of our AU regions experienced an outage to their search service. The cause has been identified as a code change that was rolled out this morning to our Search API service to help improve instrumentation of search requests. A specific code path in this change had a bug that resulted in requests not being served. Once this change was identified we immediately deployed a fix to mitigate the issue. The issue has now been resolved and the service is operating normally.

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 05/31/2021 12:59AM

Between 31/05/2021 9:58AM AEST to 31/05/2021 10:24AM, customers running in one of our AU regions experienced an outage to their search service.

The cause has been identified as a code change that was rolled out this morning to our Search API service to help improve instrumentation of search requests. A specific code path in this change had a bug that resulted in requests not being served. Once this change was identified we immediately deployed a fix to mitigate the issue. The issue has now been resolved and the service is operating normally.

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