Outage in Searchspring

Increased Errors in Publishing Merchandising Changes

Resolved Major
March 14, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing increased error rates in our Merchandising systems. This is affecting all customers. This is causing updates to merchandising campaigns to not be applied. There is no impact on our core search and category page functionality. We are investigating the issue and will provide an update again in 30 minutes.
Components affected
Searchspring SMC ( Management Console )

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 03/14/2023 01:31AM

This incident has been resolved. Publishing times are returning to normal.

MONITORING almost 3 years ago - at 03/14/2023 12:42AM

We have applied a change to resolve this issue and are actively monitoring the situation.

Please re-publish any campaigns that failed to publish during this incident in order to see them take effect. Publishing merchandising campaigns may take longer than normal to complete due to longer than normal publishing queues.

INVESTIGATING almost 3 years ago - at 03/14/2023 12:36AM

We are currently experiencing increased error rates in our Merchandising systems. This is affecting all customers. This is causing updates to merchandising campaigns to not be applied.

There is no impact on our core search and category page functionality.

We are investigating the issue and will provide an update again in 30 minutes.

Latest Searchspring outages

Increased error rate on search - 17 days ago
Search API Down - about 2 months ago
Major AWS Outage - about 2 months ago
503 Service Unavailable for small subset of customers - 5 months ago
Indexing issue - 10 months ago

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