Outage in Searchspring

Searchspring Managment Console Functionality Issues

Resolved Minor
May 30, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue with our Searchspring Management Console (SMC). Currently, we are experiencing some issues due to a third-party service we use for fonts and iconography (Font Awesome) which is experiencing an outage. We have seen this causing SMC visuals and functionality to be impacted, sometimes intermittently. We will continue to monitor the third-party status page for updates and will update you here once we know more.
Components affected
Searchspring SMC ( Management Console )

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/30/2023 10:26PM

The fix previously mentioned seems to have resolved the issues with the Searchspring Management Console (SMC).

MONITORING over 2 years ago - at 05/30/2023 07:55PM

Update: Third-party, Font Awesome updated their status to still degraded, but "a fix has been implemented and we are monitoring"

MONITORING over 2 years ago - at 05/30/2023 07:08PM

We have identified an issue with our Searchspring Management Console (SMC).

Currently, we are experiencing some issues due to a third-party service we use for fonts and iconography (Font Awesome) which is experiencing an outage.

We have seen this causing SMC visuals and functionality to be impacted, sometimes intermittently.

We will continue to monitor the third-party status page for updates and will update you here once we know more.

Latest Searchspring outages

Search API Down - 14 days ago
Major AWS Outage - 14 days ago
503 Service Unavailable for small subset of customers - 3 months ago
Indexing issue - 8 months ago
Issue Accessing SMC - 8 months ago

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