Outage in Searchspring

Partial Reporting Outage

Resolved Minor
October 30, 2023 - Started over 1 year ago - Lasted about 24 hours
Official incident page

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Outage Details

We have identified an issue with some of our reports that have stopped working as of 10/24 for all customers. These reports include reports Searches, Filters, and Sorts. We are actively investigating and we will update you as we have more or within the next 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/31/2023 05:18PM

The incident is now fully resolved. No data loss as previously mentioned and all reports should now be restored.

IDENTIFIED over 1 year ago - at 10/30/2023 07:44PM

We have identified the problem in our reporting data processing system. We can confirm that there is no loss of data. We are in the process of deploying a fix. Once in place, the backfill of data will begin and is expected to take several days to fully complete.

We will update you again within the next 24hrs.

INVESTIGATING over 1 year ago - at 10/30/2023 07:03PM

We are continuing to investigate the root cause and will update you again in another 30ish minutes.

INVESTIGATING over 1 year ago - at 10/30/2023 06:30PM

We are continuing to investigate the root cause and will update you again in another 30ish minutes.

INVESTIGATING over 1 year ago - at 10/30/2023 06:00PM

We are continuing to investigate an issue with some of our reports that have stopped working.
Under the Basic Report section, those known to be affected are:
* Searches
* Filters
* Sorts
* DYM (not all customers have this enabled)
We are actively investigating and we will update you as we have more or within the next 30ish minutes.

INVESTIGATING over 1 year ago - at 10/30/2023 05:24PM

We have identified an issue with some of our reports that have stopped working as of 10/24 for all customers. These reports include reports Searches, Filters, and Sorts.

We are actively investigating and we will update you as we have more or within the next 30 minutes.

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