Outage in Searchspring

Partial Reporting Outage

Resolved Major
December 08, 2023 - Started about 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We have identified an issue with some of our reports that have stopped working as of 12/07 for all customers. These reports include Search Insights, Google Analytics Insights, and Product Insights. We are actively investigating and we will update you as we have more or within the next 30 minutes.
Components affected
Searchspring SMC ( Management Console )

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/08/2023 03:08PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 12/08/2023 04:34AM

We have identified the problem in the reporting data processing system. We can confirm that there is no loss of data. We are in the process of deploying a fix. Once in place, the backfill of data will begin and is expected to take several days to fully complete.

We will update you again within the next 24hrs.

INVESTIGATING about 2 years ago - at 12/08/2023 04:02AM

We have identified an issue with some of our reports that have stopped working as of 12/07 for all customers. These reports include Search Insights, Google Analytics Insights, and Product Insights.

We are actively investigating and we will update you as we have more or within the next 30 minutes.

Latest Searchspring outages

Increased error rate on search - 17 days ago
Search API Down - about 2 months ago
Major AWS Outage - about 2 months ago
503 Service Unavailable for small subset of customers - 5 months ago
Indexing issue - 10 months ago

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