Outage in Searchspring

503 Service Unavailable for small subset of customers

Resolved Major
July 24, 2025 - Started about 1 month ago - Lasted 31 minutes
Official incident page

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Outage Details

We are currently experiencing a high volume of 503 Service Unavailable errors impacting the search experience across a small subset of sites. This may result in degraded performance or temporary unavailability of search functionality for some users. Our team has identified the root cause and are working to resolve this issue. We will provide another update in 30 minutes or sooner.
Components affected
Searchspring Search
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/23/2025 09:47PM

The issue has been fully resolved, and all affected services are now operating as expected.

MONITORING about 1 month ago - at 07/23/2025 09:27PM

A fix has been implemented, and we are currently monitoring system performance to ensure the issue has been fully resolved.

INVESTIGATING about 1 month ago - at 07/23/2025 09:18PM

We are currently experiencing a high volume of 503 Service Unavailable errors impacting the search experience across a small subset of sites. This may result in degraded performance or temporary unavailability of search functionality for some users.

Our team has identified the root cause and are working to resolve this issue. We will provide another update in 30 minutes or sooner.

Latest Searchspring outages

Indexing issue - 6 months ago
Issue Accessing SMC - 6 months ago
Indexing Degraded - 12 months ago
Search Outage - 12 months ago
Indexing Degraded - about 1 year ago

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