Outage in seatsio
Timeouts on the EU server
Resolved Minor
October 20, 2021 - Started about 4 years ago
Official incident page
Official incident page
Incident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 10/20/2021 02:44PM
This incident has been resolved.
This was a memory issue on our EU server, caused by a very old and exotic seating chart, ultimately leading to server response timeouts.
We have patched the chart in question and others like it. The system already prevented creating new seating charts that would lead to the same issue. We double checked this, to make sure this cannot happen again in the future.
MONITORING
about 4 years ago - at 10/20/2021 02:07PM
We are continuing to monitor for any further issues.
MONITORING
about 4 years ago - at 10/20/2021 02:06PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 4 years ago - at 10/20/2021 01:59PM
We are currently investigating this issue.
Latest seatsio outages
Intermittent errors - 8 months ago
Slow requests - 11 months ago
Degraded performance on EU instance - 11 months ago
Server slow or unreachable - about 1 year ago
app.seats.io is having issues - over 1 year ago
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