Outage in Secomea

Partial outage on Session Recording

Major
October 14, 2025 - Started about 19 hours ago
Official incident page

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Outage Details

We have identified an issue with Session Recording not making the recorded sessions available in Prime. We are working on it and will provide an update on Wednesday, 15th at 10.00 am. We are sorry for the inconvenience.
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 10/15/2025 08:32AM

We are currently still investigating the issue.
Next update will be at 1:00PM

INVESTIGATING about 19 hours ago - at 10/14/2025 02:40PM

We have identified an issue with Session Recording not making the recorded sessions available in Prime.
We are working on it and will provide an update on Wednesday, 15th at 10.00 am.

We are sorry for the inconvenience.

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