Outage in Secureworks

Some users may have experience errors logging into help center

Resolved Minor
December 09, 2024 - Started about 1 month ago - Lasted 33 minutes
Official incident page

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Outage Details

Help center is giving a 503 error for some customers when accessing help center. Currently this appears to be impacting Japanese language customers and only those who are not logged into Taegis and go to Help Center first. ----------------------------------------------------------------------------------------------------------------------------------- ヘルプセンターにアクセスする際、一部の顧客に503エラーが発生しています。現在、この問題は日本語を使用している顧客に影響を与えており、特にTaegisにログインしていない状態で最初にヘルプセンターにアクセスする場合に限られています。
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/09/2024 05:20PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 12/09/2024 04:47PM

Help center is giving a 503 error for some customers when accessing help center. Currently this appears to be impacting Japanese language customers and only those who are not logged into Taegis and go to Help Center first.

-----------------------------------------------------------------------------------------------------------------------------------

ヘルプセンターにアクセスする際、一部の顧客に503エラーが発生しています。現在、この問題は日本語を使用している顧客に影響を与えており、特にTaegisにログインしていない状態で最初にヘルプセンターにアクセスする場合に限られています。

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