Outage in Secureworks

Charlie: Agent Registration, Package Downloads

Resolved Minor
January 07, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue that is causing agent registration and package download errors in Charlie. Telemetry is not affected and continues to flow.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 01/08/2025 12:58AM

This incident has been resolved.

IDENTIFIED 7 days ago - at 01/08/2025 12:04AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 01/07/2025 11:52PM

We are currently investigating an issue that is causing agent registration and package download errors in Charlie. Telemetry is not affected and continues to flow.

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