Outage in Cisco Security Control Firewall

FTD communication issues CDO US region

Resolved Minor

December 07, 2021 - Started about 4 years ago - Lasted about 4 hours
Official incident page

Incident Report

FTD devices onboarded through registration mode and serial onboarding are impacted. Customers will not be able to communicate with their FTD's onboarded through serial or registration mode in US region. Root cause for this has been identified as an outage in AWS us-east-1 region.

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Latest Updates ( sorted recent to last )

RESOLVED about 4 years ago - at 12/08/2021 01:34AM

Issue was resolved around 6:30 EST.

IDENTIFIED about 4 years ago - at 12/07/2021 09:19PM

SSE service is the communication layer that is used by CDO to talk to FTDs. SSE got impacted by the AWS outage in us-east-1, as soon as the issue is resolved on AWS side, things should be backup and running.

SSE incident - https://status.sse.security.cisco.com/incidents/qkxvzhq7ldgc

INVESTIGATING about 4 years ago - at 12/07/2021 09:17PM

FTD devices onboarded through registration mode and serial onboarding are impacted. Customers will not be able to communicate with their FTD's onboarded through serial or registration mode in US region.
Root cause for this has been identified as an outage in AWS us-east-1 region.

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