Outage in Cisco Security Cloud Control

SMS based authentication issue

Resolved Minor
September 17, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

Security cloud control currently experiencing an issue with login to the service via SMS authentication method (MFA). All other multi factor authentication methods are working fine. Team is currently working on implementing a fix

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/18/2025 07:18AM

SMS MFA login issue fixed

IDENTIFIED 4 months ago - at 09/18/2025 12:53AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 09/18/2025 12:52AM

Security cloud control currently experiencing an issue with login to the service via SMS authentication method (MFA). All other multi factor authentication methods are working fine.
Team is currently working on implementing a fix

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