Outage in Cisco Security Cloud Control

The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions

Resolved Minor
August 13, 2025 - Started 5 months ago - Lasted about 7 hours
Official incident page

Incident Report

The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions due to an issue with a third-party AI service provider. This prevents the system from generating responses to user requests periodically. We are working on resolving this issue . There are no observed impacts to other Assistants outside of Unified in SCC at this time.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/14/2025 01:17AM

Team implemented a fix and the issue is now resolved

INVESTIGATING 5 months ago - at 08/13/2025 08:49PM

Team is still investigating the issue and working toward a remediation

INVESTIGATING 5 months ago - at 08/13/2025 05:48PM

The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions due to an issue with a third-party AI service provider. This prevents the system from generating responses to user requests periodically. We are working on resolving this issue . There are no observed impacts to other Assistants outside of Unified in SCC at this time.

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