Outage in Seesaw
Seesaw: Disappearing messages
Resolved Minor
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Outage Details
Components affected
SeesawLatest Updates ( sorted recent to last )
Due to an infrastructure outage, messages sent during the following time periods were not successfully delivered, but all other messages should be visible/working as expected.
- May 8th, 12:15PT - 14:30PT
- May 9th: 13:30PT - 15:30PT
- May 13th: 10:00PT - 11:00PT
- May 14th: 8:15PT - 11:30PT
If you don't see your sent message from May 8, 13, or 14 in your Inbox, you can re-send the message and it should now deliver as expected. We will continue to monitor and will reach out to users who were impacted by this issue with further information.
We are aware of reports of missing messages from the Seesaw application that impacted some users on May 8, 13, 14 for brief periods of time, approximately over a total period of 6hrs spread over those 3 days.
We have identified the root cause and are working on impact metrics to recover any messages that are missing from / sent during the impacted time periods.
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