Outage in Seismic
Inbound emails for support cases not delivering
Resolved MajorIncident Report
Summary AI Generated
Seismic experienced a major incident where inbound emails for support cases failed to deliver to their ticketing system for 1.2 hours. The issue affected email-based support communications, while portal and chat support remained operational. The problem was identified and resolved, with the support team working to catch up on delayed replies and case updates.
Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 06/04/2026 03:13PM
This incident has been resolved.
MONITORING
9 days ago - at 06/04/2026 02:54PM
Emails are flowing through now and the issue is resolved. Customers may have experienced delayed replies and case updates. The Support Team is currently working to catch up on any delayed replies and new case updates. We will continue to monitor support email capabilities.
IDENTIFIED
9 days ago - at 06/04/2026 02:41PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 06/04/2026 02:05PM
Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.
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