Outage in Seismic
Some customers missing icons in tenant and experiencing publishing, library, and content property issues
Resolved MajorIncident Report
Summary AI Generated
A disruption to Seismic's third-party feature management provider, LaunchDarkly, caused missing icons, publishing failures, and library and content property issues across all U.S. regions for some customers. Resolution required restarting multiple internal services over several hours, with regions recovering in stages beginning with West regions, followed by East and Southwest. The incident lasted approximately 43 hours before being fully resolved.
We are currently investigating this issue.
Components affected
Seismic U.S. West 1 Seismic U.S. West 2 Seismic U.S. West 3 Seismic U.S. East 1 Seismic U.S. East 2 Seismic U.S. East 3 Seismic U.S. East 4Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/12/2026 12:43PM
This incident has been resolved.
MONITORING
13 days ago - at 07/11/2026 02:59AM
We are continuing to monitor for any further issues.
MONITORING
13 days ago - at 07/11/2026 02:50AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 07/10/2026 11:54PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 07/10/2026 11:47PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 07/10/2026 11:18PM
Additional regions continue to recover, including EAST regions and Southwest.
IDENTIFIED
13 days ago - at 07/10/2026 10:35PM
Icons, library, and content property issues are now resolved for some tenants as services are restarted and full access is restored. We are seeing resolution in the WEST0, WEST1, WEST2, and WEST3 regions.
IDENTIFIED
13 days ago - at 07/10/2026 07:15PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 07/10/2026 06:54PM
We are aware of an issue affecting icon display in some Seismic tenants, caused by a service disruption experienced today by our third-party feature management provider, LaunchDarkly.
To fully restore missing icons, our team needs to restart a number of internal services over the next several hours. During this process, some customers may experience brief, intermittent service disruptions.
We expect any individual disruption to be short-lived, and we are working to complete these restarts as quickly as possible while minimizing impact.
We will post updates here as work progresses and confirm once the issue is fully resolved.
We apologize for any inconvenience this may cause.
INVESTIGATING
13 days ago - at 07/10/2026 06:14PM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 07/10/2026 06:01PM
We are currently investigating this issue.
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