Outage in Seismic
Highspot AutoDocs failing to generate for AutoDocs+ customers
Resolved MajorIncident Report
Summary AI Generated
**Summary:** Highspot AutoDocs failed to generate or load for AutoDocs+ customers, disrupting document preview and generation functionality. The incident lasted approximately 43 hours while engineering teams investigated and developed a fix. A resolution was deployed to production on November 6, restoring full AutoDocs preview and generation capabilities for all affected customer domains.
We are currently investigating reports of Highspot AutoDocs failing to generate or load for AutoDocs+ customers. The Engineering teams are investigating this with the highest priority. We will provide another update by 9:00 AM PT on Thursday, November 5.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 11/06/2026 02:28PM
A fix has been released to production for the Autodocs issue, and the Engineering Team is performing final testing. With the fix in place, the temporary block on Preview and Generate for AutoDocs+ domains has been lifted these functionalities are now re-enabled for all affected customer domains.
INVESTIGATING
8 days ago - at 11/04/2026 07:42PM
We are currently investigating reports of Highspot AutoDocs failing to generate or load for AutoDocs+ customers. The Engineering teams are investigating this with the highest priority. We will provide another update by 9:00 AM PT on Thursday, November 5.
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