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Outage in Seismic

A Microsoft service outage (see https://status.cloud.microsoft) is affecting calls to Microsoft’s APIs.

Minor
November 12, 2026 - Started about 6 hours ago
Official incident page

Incident Report

Seismic and Highspot tenant's configured to use the Microsoft Graph API to send their emails are currently failing and are not being delivered. Customers who send email through Microsoft Graph. Seismic - LiveSend sent by email, when the delivery method is configured to use Microsoft Graph - Digital Sales Room (DSR) sent by email, when the delivery method is configured to use Microsoft Graph - Bulk Email, when the delivery method is configured to use Microsoft Graph (desktop and embedded apps only) Highspot - Email Pitch or Digital Room sent by email, when the user has linked their Outlook email account Emails that fail during this outage are not retried automatically. Once Microsoft resolves the outage, affected users will need to rewrite and resend those emails. Emails sent by other delivery methods are not affected by this issue.
Components affected
Seismic Email Blast

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Latest Updates ( sorted recent to last )
MONITORING about 6 hours ago - at 11/12/2026 10:16PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 6 hours ago - at 11/12/2026 10:15PM

Seismic and Highspot tenant's configured to use the Microsoft Graph API to send their emails are currently failing and are not being delivered.

Customers who send email through Microsoft Graph.

Seismic

- LiveSend sent by email, when the delivery method is configured to use Microsoft Graph
- Digital Sales Room (DSR) sent by email, when the delivery method is configured to use Microsoft Graph
- Bulk Email, when the delivery method is configured to use Microsoft Graph (desktop and embedded apps only)

Highspot

- Email Pitch or Digital Room sent by email, when the user has linked their Outlook email account

Emails that fail during this outage are not retried automatically. Once Microsoft resolves the outage, affected users will need to rewrite and resend those emails. Emails sent by other delivery methods are not affected by this issue.

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