[FRA2] Maintenance exceeding time slot.

This incident has been resolved. A post-mortem will come in the following days while our engineers gather all necessary data.

We are done with the rollback of this cluster upgrade, and the region is now up. We are monitoring the overall situation before closing this incident.

We have restored the backup and we are starting to bring the platform back up.

As part of our recovery procedure, we are currently stopping the whole region to restore the backup.

Our team tried in vain multiple operations to fix the issue we encountered.
We took the decision to rollback the upgrade and restore the previous cluster state from a backup.

The maintenance time slot has been exceeded but it is not completed.
A message saying that the maintenance slot is completed has automatically closed the status page while it should not have.

We are still experiencing network errors and the whole team is working towards a solution.
We will keep you updated.