Outage in Sekoia.io

FRA1 hardware network issues

Resolved Minor
April 02, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our provider is having hardware issues on a pair of servers that are the main network routers of FRA1. While we are investigating, you may see some sporadic timeouts and 50x errors (less than 0.1%), which will succeed after a retry. Event ingestion is also experiencing some delay, due to the nature of the underlying issue.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 04/02/2025 12:31PM

After swapping network cards on the faulty router we decided on completely replacing the router with another similar machine. We are not seeing any pf the initial issues as of now.

INVESTIGATING 2 months ago - at 04/02/2025 08:02AM

Our provider is having hardware issues on a pair of servers that are the main network routers of FRA1. While we are investigating, you may see some sporadic timeouts and 50x errors (less than 0.1%), which will succeed after a retry.
Event ingestion is also experiencing some delay, due to the nature of the underlying issue.

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