FRA2 region is unreachable

This incident has been resolved.

The previous issue impacting the FRA2 region has been fully resolved. The operational workflow is now running smoothly with no errors detected on the APIs. We are actively mitigating the backlog and expect to be completely up-to-date shortly.

The issue with the overloaded datastore in the FRA2 region is being addressed. Additional hosts are being added to the storage cluster, with some servers already coming back online. Full restoration is expected once the majority of servers are operational. Thank you for your patience.

Our team is in contact with our external storage support, which is in the process of adding two more hosts to our storage cluster to resolve this issue. Provisioning of these hosts is expected to take between 15 to 30 minutes. At present, some servers are coming back online, but full functionality will only be restored when the majority of servers are operational. We appreciate your patience as we work to resolve this issue.

We are currently experiencing an issue in our FRA2 region due to a running migration. A virtual machine reconfiguration has resulted in duplication of stored data, which has filled our datastore. Our engineers are working to resolve the issue. Your patience is appreciated.