Letter Fields Not Saving

The issue affecting letter fields not being saved has now been fixed. We recommend performing a hard refresh of your browser.

How to do a hard refresh:

Windows: Press Ctrl + Shift + R

Mac: Press Cmd + Shift + R

This will ensure you're loading the most up-to-date version of the system. Thank you for your patience!

A fix has been implemented and will be released shortly. Thank you for your patience while we resolve this.

We are continuing to monitor for any further issues.

We have found a fix and we are monitoring the results.

The issue has been identified and a fix is being implemented.

When creating a letter, the following fields may not be saved correctly after clicking “Save”:

Recipient
Copied in Recipient
Location
Letter Subject

If you experience this issue and are unable to save your letter, please re-add the affected fields before saving the letter again. This should allow the letter to save as expected.

Our team is actively investigating the issue and working on a fix. We’ll post updates here as soon as we have more information.

We’re sorry for the inconvenience and thank you for your patience!