Outage in Sendcloud

Third-party issue: DHL eCommerce - Label announcement issues

Resolved Minor
February 12, 2025 - Started 10 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue preventing users from announcing labels.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 02/12/2025 03:15PM

This issue has been resolved.

MONITORING 10 days ago - at 02/12/2025 02:34PM

DHL eCommerce implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.

IDENTIFIED 10 days ago - at 02/12/2025 01:06PM

The issue has been identified by the carrier and they are working on a fix.

INVESTIGATING 10 days ago - at 02/12/2025 12:48PM

We are currently investigating an issue preventing users from announcing labels.

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