Third-party issue: [Exact Online] - Order import issues

This issue has been resolved. If you're still encountering problems with order import, please contact our support team for assistance.

We have been actively monitoring the order import process and have observed that the system is steadily recovering.

Our team will continue to monitor it closely until the order import service is fully restored and performing as expected.

Thank you for your patience and understanding during this incident.

The issue with Exact Online has stabilized and order importing will soon return to normal.

We are still monitoring a small number of users who are hitting API rate limits.

Thank you for your continued patience and understanding.

We have implemented several mitigations and are working closely with Exact Online to monitor the situation. We expect improvement starting tomorrow, with further stabilization anticipated by Monday.

Thank you for your patience, we’ll continue to monitor closely and share updates as we have them.

This issue has been identified and a fix is being implemented.

We are continuing to actively investigate the issue.

We are continuing to investigate this issue.

We are currently investigating an issue preventing orders being imported from Exac Online integrations.