Outage in Sendcloud

Third-party issue: [Exact Online] - Order import issues

Major
May 07, 2025 - Started 5 days ago
Official incident page

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Outage Details

We are currently investigating an issue preventing orders being imported from Exac Online integrations.
Latest Updates ( sorted recent to last )
IDENTIFIED about 16 hours ago - at 05/12/2025 08:57AM

The issue with Exact Online has stabilized and order importing will soon return to normal.

We are still monitoring a small number of users who are hitting API rate limits.

Thank you for your continued patience and understanding.

IDENTIFIED 3 days ago - at 05/09/2025 03:26PM

We have implemented several mitigations and are working closely with Exact Online to monitor the situation. We expect improvement starting tomorrow, with further stabilization anticipated by Monday.

Thank you for your patience, we’ll continue to monitor closely and share updates as we have them.

IDENTIFIED 4 days ago - at 05/09/2025 08:02AM

This issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 05/08/2025 03:09PM

We are continuing to actively investigate the issue.

INVESTIGATING 5 days ago - at 05/08/2025 07:09AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 05/07/2025 04:38PM

We are currently investigating an issue preventing orders being imported from Exac Online integrations.

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