Outage in Sendcloud

Label format issues for BRT and DHL Germany

Resolved Minor

April 29, 2026 - Started about 16 hours ago - Lasted about 5 hours

Incident Report

We’re currently investigating an issue affecting shipping label formatting for BRT and DHL Germany (DE). Labels may be generated with an unexpected/incorrect format. Stiamo investigando un problema che riguarda la formattazione delle etichette di spedizione per BRT e DHL Germania (DE). Le etichette potrebbero essere generate con un formato non corretto/non previsto. Wir untersuchen derzeit ein Problem, das die Formatierung von Versandetiketten für BRT und DHL Deutschland (DE) betrifft. Etiketten können in einem unerwarteten/fehlerhaften Format erstellt werden.

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Latest Updates ( sorted recent to last )

MONITORING about 15 hours ago - at 04/29/2026 09:11AM

A fix has been implemented, and we are monitoring the results.

Una correzione è stata implementata e stiamo monitorando i risultati.

Es wurde eine Lösung implementiert und wir beobachten die Ergebnisse.

INVESTIGATING about 16 hours ago - at 04/29/2026 08:56AM

We’re currently investigating an issue affecting shipping label formatting for BRT and DHL Germany (DE). Labels may be generated with an unexpected/incorrect format.

Stiamo investigando un problema che riguarda la formattazione delle etichette di spedizione per BRT e DHL Germania (DE). Le etichette potrebbero essere generate con un formato non corretto/non previsto.

Wir untersuchen derzeit ein Problem, das die Formatierung von Versandetiketten für BRT und DHL Deutschland (DE) betrifft. Etiketten können in einem unerwarteten/fehlerhaften Format erstellt werden.

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