Outage in Sendcloud

UPS - Issues Connecting to Direct Contract

Resolved Minor

June 05, 2025 - Started 11 months ago - Lasted about 24 hours
Official incident page

Incident Report

We are currently investigating an issue where UPS direct contract activation fails due to error "Invalid credentials. Please contact the carrier to double check the credentials if the issue persists". This issue is affecting only direct-contract/SaaS users. We will provide an update as soon as more information becomes available.

Components affected

Sendcloud UPS

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/06/2025 03:32PM

This issue is currently being handled internally by the responsible team. As the matter is no longer tracked via the status page, we will proceed with closing this incident here.

If you’re still experiencing related problems or would like to report a new issue, please submit a support ticket through your Sendcloud account (if you haven’t already). Our support team will be happy to assist you.

Thank you for your understanding!

INVESTIGATING 11 months ago - at 06/06/2025 08:23AM

Our team is actively investigating the issue.

We will provide updates as soon as more information is available.

INVESTIGATING 11 months ago - at 06/05/2025 03:56PM

We are currently investigating an issue where UPS direct contract activation fails due to error "Invalid credentials. Please contact the carrier to double check the credentials if the issue persists".

This issue is affecting only direct-contract/SaaS users. We will provide an update as soon as more information becomes available.

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