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Outage in Sendcloud

Tracking Page and Return Portal Access Issues for DE customers | Probleme beim Zugriff auf die Sendungsverfolgungsseiten und das Retourenportal für DE-Kunden

Resolved Minor
July 04, 2025 - Started 9 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently experiencing intermittent issues affecting some customers in Germany when accessing tracking pages and return portals. The impact is limited and does not affect all users. Our engineering team is actively working to resolve the issue as quickly as possible. We are in contact with our upstream provider and collaborating to fix the problem, but we do not expect to have further updates before Monday. Derzeit kommt es zu vereinzelten Problemen beim Zugriff auf Tracking-Seiten und Retourenportale für einige Kunden in Deutschland. Die Auswirkungen sind begrenzt und betreffen nicht alle Nutzer. Unsere Entwickler arbeiten aktiv daran, das Problem so schnell wie möglich zu beheben. Wir stehen in Kontakt mit unserem upstream anbieter und arbeiten gemeinsam an einer Lösung. Vor Montag rechnen wir jedoch nicht mit weiteren Updates.
Components affected
Sendcloud Tracking page

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/07/2025 09:05AM

This incident has been resolved.

Das Problem wurde behoben.

INVESTIGATING 9 months ago - at 07/04/2025 02:13PM

We are currently experiencing intermittent issues affecting some customers in Germany when accessing tracking pages and return portals.

The impact is limited and does not affect all users. Our engineering team is actively working to resolve the issue as quickly as possible.

We are in contact with our upstream provider and collaborating to fix the problem, but we do not expect to have further updates before Monday.

Derzeit kommt es zu vereinzelten Problemen beim Zugriff auf Tracking-Seiten und Retourenportale für einige Kunden in Deutschland.

Die Auswirkungen sind begrenzt und betreffen nicht alle Nutzer. Unsere Entwickler arbeiten aktiv daran, das Problem so schnell wie möglich zu beheben.

Wir stehen in Kontakt mit unserem upstream anbieter und arbeiten gemeinsam an einer Lösung. Vor Montag rechnen wir jedoch nicht mit weiteren Updates.

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