Outage in Sendcloud

Third-party issue: SEUR - Label announcement issues | Problema al generar etiquetas

Resolved Minor
August 11, 2025 - Started 1 day ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating an issue preventing users from announcing labels. The issue seems to originate from the carrier's side. We will share more updates as soon as possible. Actualmente estamos investigando un problema que impide a los usuarios anunciar etiquetas. El problema parece tener su origen en el transportista. Compartiremos más información tan pronto como sea posible.
Components affected
Sendcloud SEUR
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 08/12/2025 07:50AM

This incident has been resolved.

Esta incidencia se ha resuelto.

MONITORING 1 day ago - at 08/11/2025 03:21PM

The service has been restored by the carrier. If still unable to create the shipping labels with SEUR, please change the previously used order reference to something different. The labels should be ultimately created.

El servicio ha sido restablecido por el transportista. Si sigue sin poder crear las etiquetas de envío con SEUR, cambie la referencia del pedido utilizada anteriormente por otra diferente. Las etiquetas deberían crearse finalmente.

IDENTIFIED 1 day ago - at 08/11/2025 01:44PM

We are currently investigating an issue preventing users from announcing labels. The issue seems to originate from the carrier's side. We will share more updates as soon as possible.

Actualmente estamos investigando un problema que impide a los usuarios anunciar etiquetas. El problema parece tener su origen en el transportista. Compartiremos más información tan pronto como sea posible.

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