Outage in Sendcloud

Third-party issue: [Colissimo] - Issues announcing labels to service points | Problèmes dans la création d'étiquettes vers des points relais

Resolved Minor

September 04, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue that prevents users announcing labels to service points. Affected users are receiving the following error message: "Couldn't match product code" Nous enquêtons actuellement sur un problème qui empêche nos utilisateurs de créer des étiquettes pour les points relais. Les utilisateurs affectés reçoivent le message d'erreur suivant : "Couldn't match product code"

Components affected

Sendcloud Colissimo

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/04/2025 09:45AM

This issue has been resolved.

Ce problème a été résolu.

MONITORING 8 months ago - at 09/04/2025 09:09AM

A fix has been implemented, and we are monitoring the results.

Un correctif a été déployé et nous surveillons les résultats.

INVESTIGATING 8 months ago - at 09/04/2025 07:56AM

We are currently investigating an issue that prevents users announcing labels to service points. Affected users are receiving the following error message: "Couldn't match product code"

Nous enquêtons actuellement sur un problème qui empêche nos utilisateurs de créer des étiquettes pour les points relais. Les utilisateurs affectés reçoivent le message d'erreur suivant : "Couldn't match product code"

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