Outage in Sendcloud
Sendcloud Panel & API - Issues accessing the Sendcloud Panel & using the Sendcloud API service
Resolved MajorIncident Report
We are currently investigating an issue preventing users from accessing the Sendcloud Panel and using the Sendcloud API service.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/11/2025 09:13AM
This incident has been resolved. After closely monitoring the performance of our platform, we can confirm that all systems are now operating as expected.
However, we are aware of a remaining issue where some orders processed during the incident may still appear as missing. A workaround is available to reprocess these orders:
1. Go to the Incoming Orders tab.
2. Click on Add filter > Processing Status, then select Already processed.
3. Locate the missing orders, select them, and click on Create shipping labels.
Thank you for your patience while we worked on this issue.
MONITORING
8 months ago - at 09/10/2025 02:17PM
A fix has been implemented, and we are monitoring the results.
INVESTIGATING
8 months ago - at 09/10/2025 01:40PM
We are currently investigating an issue preventing users from accessing the Sendcloud Panel and using the Sendcloud API service.
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