Outage in Sendcloud

Phone support temporarily unreachable

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue with our ticketing system that is preventing users from contacting us via phone. We’ll provide an update once more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/20/2025 11:21AM

This incident has been resolved.

MONITORING 11 days ago - at 10/20/2025 09:45AM

Phone support service is now back online. Our team has resolved the issue, and you can reach us via phone as usual.

INVESTIGATING 11 days ago - at 10/20/2025 07:40AM

We are currently investigating an issue with our ticketing system that is preventing users from contacting us via phone. We’ll provide an update once more information is available.

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