Outage in Sendcloud

Third-party issue: BRT - Label announcement issues | Problema nella creazione delle etichette

Resolved Minor

December 03, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue causing users to receive the following error message when they attempt to create a label: There's an issue with your BRT credentials - please verify them in your account settings Stiamo attualmente indagando su un problema che causa agli utenti di ricevere il seguente messaggio di errore quando tentano di creare un’etichetta: Si prega di verificare e aggiornare le credenziali del contratto BRT per risolvere il problema del limite di caratteri.

Components affected

Sendcloud BRT

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/03/2025 03:10PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 12/03/2025 01:10PM

We are currently investigating an issue causing users to receive the following error message when they attempt to create a label: There's an issue with your BRT credentials - please verify them in your account settings

Stiamo attualmente indagando su un problema che causa agli utenti di ricevere il seguente messaggio di errore quando tentano di creare un’etichetta: Si prega di verificare e aggiornare le credenziali del contratto BRT per risolvere il problema del limite di caratteri.

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