Outage in Sendcloud

Third-party issue: Shopify - Order import and integration connection issues

Resolved Major

March 16, 2026 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue preventing the integration from being connected as well as order import issues for Shopify integrations.

Components affected

Sendcloud Shopify

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/18/2026 08:21AM

Please check our status page. A new incident has been declared.

INVESTIGATING about 2 months ago - at 03/18/2026 08:01AM

We are continuing to investigate an issue affecting the order import process, which may result in some orders not being imported. Our team is actively working to identify the root cause.

We will provide updates as they become available.

MONITORING about 2 months ago - at 03/17/2026 03:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 03/17/2026 11:49AM

We are continuing to investigate an issue affecting order imports and installation creation with Shopify. The issue has been ongoing for a couple of hours, and our team is actively working to identify the root cause. We will provide updates as soon as more information becomes available.

MONITORING about 2 months ago - at 03/16/2026 05:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 03/16/2026 03:39PM

We are currently investigating an issue preventing the integration from being connected as well as order import issues for Shopify integrations.

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