Outage in SendGrid

reCAPTCHA in Sign up forms for Marketing showing "Invalid domain for site key" error

Resolved Major
January 14, 2025 - Started 8 days ago - Lasted 1 day
Official incident page

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Outage Details

Starting around 11:58 AM PT on January 13th, our engineers began investigating an issue with reCAPTCHA displaying an "Invalid domain for site key" error on New Marketing Campaigns Signup Forms. Due to this issue, end users of the forms are currently unable to submit form entries. This does not impact mail send. We've identified the cause, and we're actively working on a fix. We will provide another update as soon as more information becomes available.
Components affected
SendGrid Marketing Campaigns
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 01/16/2025 01:09AM

Our engineers have monitored the fix and confirmed the issue with the sign-up forms has been resolved. All services are now operating normally at this time.

IDENTIFIED 7 days ago - at 01/15/2025 10:34PM

Our engineers have identified the issue and are working toward a fix. The new forms and some forms created before the incident should be already functional, we estimate that in about 2 hours all forms will be functional again. We will provide another update as soon as more information becomes available.

IDENTIFIED 8 days ago - at 01/14/2025 08:13PM

Our engineers have identified the issue and are working toward a fix. We are still working toward a fix for existing signup forms. New signup forms are now working. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 8 days ago - at 01/14/2025 04:29PM

Starting around 11:58 AM PT on January 13th, our engineers began investigating an issue with reCAPTCHA displaying an "Invalid domain for site key" error on New Marketing Campaigns Signup Forms. Due to this issue, end users of the forms are currently unable to submit form entries. This does not impact mail send. We've identified the cause, and we're actively working on a fix. We will provide another update as soon as more information becomes available.

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