Outage in SendGrid

SendAuth API Broken

Resolved Minor
March 31, 2025 - Started 2 days ago - Lasted 31 minutes
Official incident page

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Outage Details

Starting around 2:57 PT on March 31, our engineers began investigating an issue with SendAuth API. Customers may experience 500 errors when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid Website SendGrid API
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/31/2025 10:46PM

Our engineers have identified that the issue was caused due to a DB user that was deleted, this was restored and fixed the SendAuth API issue, the engineers monitored the fix and confirmed that the SendAuth API is fully functional again. All services are now operating normally at this time.

INVESTIGATING 2 days ago - at 03/31/2025 10:16PM

Starting around 2:57 PT on March 31, our engineers began investigating an issue with SendAuth API. Customers may experience 500 errors when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.

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