Outage in SendGrid

SendGrid Console Login Errors on Website

Resolved Minor
February 20, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Starting at 9:36 am PST today, our engineering team began investigating a problem with login functionality on sendgrid.com. Users might encounter difficulties with page loading or unresponsiveness when attempting to click the login button. Please rest assured, this issue is isolated to the login process and does not affect mail sending capabilities. We are actively working to resolve this and will provide another update in 1 hour, or sooner if new information becomes available.
Components affected
SendGrid Website
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 02/21/2025 12:55AM

Our engineers have monitored the fix and confirmed the issue with login to SendGrid has been resolved. All services are now operating normally at this time.

If you were affected by this issue, We recommend performing a hard refresh on your browser in order to access once more.

MONITORING 2 days ago - at 02/20/2025 11:19PM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 02/20/2025 10:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 02/20/2025 09:18PM

Our engineers have identified the issue and are working toward a fix associated to this login issue. We will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 02/20/2025 08:25PM

Starting at 9:36 am PST today, our engineering team began investigating a problem with login functionality on sendgrid.com. Users might encounter difficulties with page loading or unresponsiveness when attempting to click the login button. Please rest assured, this issue is isolated to the login process and does not affect mail sending capabilities. We are actively working to resolve this and will provide another update in 1 hour, or sooner if new information becomes available.

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