Outage in SendGrid

Users are encountering a 'Something went wrong' error when attempting to log in.

Resolved Minor
July 23, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting around 6:00 AM PST on July 23, our engineers began investigating an issue with the login experience for Unified users. Users may experience the error "Something went wrong" when attempting to log in. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
SendGrid Website
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/23/2025 04:32PM

Our engineers have monitored the fix and confirmed the issue with log in attempts returning a “Something went wrong” error has been resolved. All services are now operating normally at this time.

MONITORING 2 months ago - at 07/23/2025 03:29PM

Our engineers have implemented a fix and are monitoring system performance. Users should now be able to log into accounts again. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 07/23/2025 02:23PM

Starting around 6:00 AM PST on July 23, our engineers began investigating an issue with the login experience for Unified users. Users may experience the error "Something went wrong" when attempting to log in. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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