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Outage in SendGrid

Marketing Campaigns Stats Issue

Resolved Minor
October 22, 2025 - Started 6 months ago - Lasted about 19 hours
Official incident page

Incident Report

Starting around 1:30 pm PDT on October 22, our engineers began investigating an issue with Marketing Campaign statistics. Users may experience delayed stats and potential duplicate events. Legacy Marketing Campaigns is not impacted. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/23/2025 04:06PM

Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved.

All metrics are now up-to-date and functioning as expected. Marketing Campaigns data is processing normally, and no further delays or duplicate event reports are occurring.

MONITORING 6 months ago - at 10/23/2025 02:32PM

Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.

MONITORING 6 months ago - at 10/22/2025 11:45PM

Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 6 months ago - at 10/22/2025 09:56PM

This incident was due to an outage with a third-party provider, which has been resolved. Marketing Campaigns stats are now caught up and up-to-date. Engineers will continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/22/2025 09:31PM

Starting around 1:30 pm PDT on October 22, our engineers began investigating an issue with Marketing Campaign statistics. Users may experience delayed stats and potential duplicate events. Legacy Marketing Campaigns is not impacted.

This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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