Outage in SendGrid

Error creating API Keys & Teammates in SendGrid console

Resolved Minor

December 05, 2025 - Started about 2 months ago - Lasted 33 minutes
Official incident page

Incident Report

Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

SendGrid Website

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/05/2025 12:34AM

Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.

MONITORING about 2 months ago - at 12/05/2025 12:03AM

Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send.

Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.

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