Outage in SendGrid

Error creating API Keys & Teammates in SendGrid console

Resolved Minor
December 05, 2025 - Started about 8 hours ago - Lasted 33 minutes
Official incident page

Incident Report

Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
SendGrid Website

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 12/05/2025 12:34AM

Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.

MONITORING about 8 hours ago - at 12/05/2025 12:03AM

Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send.

Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.

Latest SendGrid outages

Encountering errors while attempting to create a support ticket via the SendGrid portal - about 3 hours ago
Stats Delays Due to Increased Latency and Timeouts - 1 day ago
Mail sending delays. - 1 day ago
Global Stats Delayed - 4 days ago
Minor Delays in Mail Send - 15 days ago

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